Privacy Policy

Last updated: October 23, 2026

This Privacy Policy describes how Turning Wrenches European Auto Repair (https://turning-wrenches.com), located at 1304 N English Station Rd, Louisville, KY 40223, collects, uses, and protects the information you provide when using our website and services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Contact information: name, phone number, email address, and vehicle information provided when scheduling appointments, requesting a coupon by email, or submitting contact forms.
Technical data: IP address, browser type, referring URL, pages visited, and time spent on the site (collected automatically via cookies and analytics tools).
Communication records: messages sent through our contact or quote request forms, and calls placed to the phone numbers shown on this site.
Google account data (if you submit a review or interact through a Google product).

2. How We Use Your Information

We use the information we collect to:

Respond to appointment requests, service inquiries, and quote submissions.
Send the coupons you request, appointment reminders, or follow-up communications related to your vehicle service.
Improve our website experience using aggregated, anonymized analytics data.
Comply with applicable legal and regulatory obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. You may disable cookies through your browser settings; however, some features of our site may not function correctly as a result.

We may use the following third-party tools that set their own cookies:

Google Analytics (website traffic and behavior analysis)
Google Ads / Google Tag Manager (advertising and conversion tracking)
CallRail (call tracking: the phone number shown on the site may be a tracking number that forwards to our shop, so we can tell which pages and ads lead to calls)

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

4. Third-Party Services

Our website may contain links to third-party websites (e.g., Google Maps, parts suppliers, social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting personal information.

Some features of this site are provided by third parties that process information on our behalf: online appointment booking is handled by a third-party scheduling provider, coupon emails are delivered through Twilio SendGrid, maps are provided by Google Maps, and review widgets are provided by Trustindex.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions are typically retained and may be deleted upon request.

6. Your Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information (subject to legal obligations).
Opt out of marketing communications at any time.

To exercise any of these rights, contact us at: Turningwrenchesllc@gmail.com or call (502) 821-3180.

7. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately so we can remove it.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

Turning Wrenches European Auto Repair
1304 N English Station Rd, Louisville, KY 40223
Phone: (502) 821-3180
Email: Turningwrenchesllc@gmail.com
Website: https://turning-wrenches.com